problems Archives - Dentistry at 1818 Market St.

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4.8

Dentistry at 1818 Market Street

4.8

Philip Warmflash

02:16 11 Apr 24

Dr. Siegel and associates are very professional and friendly. Very glad that I found them when my previous dentist retired. I highly recommend them!

Alexis Pettis

00:41 26 Mar 24

I have been with 1818 for at least 7 years now. I enjoy my dental cleanings each time! They take great care of their patients!

Nylla Gold

18:51 03 Mar 24

If I could have rated my last experience with no stars, I would have. This will be long as well as descriptive. This does not speak to the level of care I have received from my dentist as well as hygienist. This review does not INCLUDE their work, but because they are a part of the practice it did IMPACT my overall experience.Back in October of 2023 Was sent for a root canal. During this time I was also the only TOTAL CARGIVER for my mothr who had stage 4 bladder cancer.( Since then, mother mother passed in January of 2024). I finally started the process to follow up with my own health needs because unfortunately all my time went to caring for my mother. I contacted the dentist office to follow up. I do understand there was some time that passed,bit you don’t talk to people like they are children because they missed appointmentsI called around or about Feb 15th. There was an office person who answered the phone and they were EXTREMELY rude to me. Without knowing what my life consisted of this woman said to me how she called and left a message and I never followeld up since Novemeber. I believe dhe was indicating this because it was months later, however, nothing takes preface over your life as such as CANCER. I then told her that my mother DIED. a s I could not follow up at the time. I proceeded to tell her how rude she was asked I for her name an to give me her name..NOT d she declined. She would nothelp me with any of my questions. She kept on calling me”agressive”. I felt this was racially motivated so I called her on tbat as well and then she stated she could not tell which COLOR I was over the phone. What professional says that? She stated she would not help with anything b2cause she does not have too. She reffered me to anther employee na med Monique who answered ALL of my questions and well as helped during a very difficult time. I generally do not write reviews but I could not belive the lack of empathy as well as the straight up DISREGARDfor patients. Here you have a patient who is going through a tremendous amout of emotional pain, you call to get help and tbis is what you recive? You bet your bittom dollar i was upset. I have never experienced this at a dental office so I felt the need to post and write the review. Not only did I beg8n my dental care there, I also refferes my father and two adult children who also recive services there. So to ha e one of your staff potentially lose three of YOUR clients ts behind rude and disrespectful behavior is reflecti e to whomever is ru nijg the office. Unfortunately, I was not given the name of tbis individuals, so I gather this is something that happens alot. The staff refused to let me speak to someone who could also hear my concerns so hopefully reviews are read.I will also be sharing this with the BBB because I cannot belive she acted that way in a professional setting. I also have read other reviews on here indicating how the front desk staff was caught by a patient arguing with each other. This is not something that you want yo reflect in your practice. I asked for thr office manager and was not given one. I was just refferee to Monique, which..if you guys did not have her at the practice im sure things would be ALOT WORSE then they already are Its no way staff should present this way.i say this after 20 years of working in a Healthcare setting g so I KNOW exactly how these things should go. I have an appointment coming up and I will write a review based on the additional al follow up from that visit. it there is no way im just going to accept this from an office who is billing my insurance thousands of dollars in service. For me to be treated thus was. Y front desk staff. Hopefully this review is read and taken seriously. If your providing customer service it should be just that… customer service. The only thing I can do,is stop the care service I currently recieve, which I plan to do after I obtain my records etc.

Brian Melton

14:09 20 Feb 24

I had a great experience here. The employees were all kind and knowledgeable. The service was quick and painless. I will definitely be back.

Stacy Douberly

13:36 06 Feb 24

Thorough, yet always efficient and on-time! Have been going to Dentistry at 1818 for over 10 years. Shari is simply the best hygienist- and Dr Segal is very competent and efficient. Thank you for the amazing dental care!

Rachel Richards

15:06 29 Jan 24

I’ve been a patient at 1818 Market Street for a little over a year and my experience has been average, at best. The front desk people are usually nice and helpful but I did witness a conflict between two front desk personnels that did make me feel uncomfortable as I could literally feel the tension. The cleaning, in my opinion, is average and my interaction with the head dentist was minimal, which has never been my experience and maybe the office has a lot of patients so they are unable to do so. However, the head dentist recommended that I needed to get my wisdom tooth removed but never referred me to an oral surgeon. So I called in to get the referral and was told that there was no way for them to email the information and my X-rays as “the office is old”…. it’s 2024. Unacceptable but okay, I’ll come in. Due to my work and work hours, last Friday was the best day for me to come in. I came in the morning, around 10 AM, only to be told the office was closed and there was no particular reason as to why. That’s pretty much my final straw as a patient. Overall, I’ve had an okay experience, no huge red flags but enough yellow ones for me to look into other dental offices.

Brooke Spencer

19:45 25 Jan 24

After needing to switch dentists for a few years for insurance reasons, I am so grateful to be back at 1818 Market! Making an appointment here was literally the first thing I did after getting my new insurance card. From the genuinely friendly front desk staff to the knowledgeable and skilled hygienist, I have such a comfortable and painless experience every time I come here. I appreciate that there are private cleaning/exam rooms and I really trust their expertise.

Andrea B

19:10 25 Jan 24

Terrible Office Staff – totally messed up my check in an appointment. Then I was told they would not see me as a patient, because they felt I wasn’t the right type of Patient.Also, when you indicate that I was rude, I don’t believe you are correct. No one listened to me, they only told me I was wrong, when I showed up at the correct time and checked in for my appointment. I do not wish to engage in a back and forth here, but, just know that I was not treated appropriately by the office staff.

Robert O

17:40 22 Jan 24

I did like the front desk staff and the doctor himself. They are all very kind people, but the woman who cleaned my teeth was super passive-aggressive with me. I asked if there was someone else to finish my cleanings, and there wasn’t, sadly, so I just left before even getting started. I’m not sure if she had issues at home or not, but it was super annoying how she kept talking down to me like I’m a child she didn’t want to deal with. Most people might be fine, but that woman needs time at home before going back to work. I wouldn’t recommend this place due to that experience.

Jer Long

14:45 14 Jan 24

Both Dr. Siegel and his assistant were excellent communicators.Going to the dentist is a terrifying proposition for me and everyone, from the receptionist to the doctor, were friendly, patient, and professional. They described my problems in a manner that I could easily understand and were impressively knowledgeable about my problems and treatments available to me.Dr. Siegel immediately recommended the best possible plan of action needed to remedy my situation. Though I face a bit of an ordeal ahead , I feel that I am in safe hands.

Sarah Kofoed

14:15 09 Jan 24

I have been going to 1818 for a few years now – I love the staff; they do an amazing job, are fun to chat with, and are quick and thorough!

Janice Urgo

15:23 03 Jan 24

The practice is great IF and when you can get an appointment. I am an existing patient and I called in January for an appointment for a cleaning and they told me they could get me an appointment in June! Thats disgraceful!!

Francis Louie

13:43 15 Nov 23

Excellent service and professional courtesy. Dentist and hygienist and staff have genuine concern and care for any questions.

Sierra van den Dries

00:33 15 Sep 23

I chose 1818 because of the reviews and they were right on. Staff were warm and welcoming. Special thanks to Jaquille, Christian and Yaritza— they made me feel right at home. Dr. Siegel was caring and thorough. Great experience!

Robert Tootle

16:11 02 Sep 23

I’ve been a patient at this practice for about 30 years, and have been consistently pleased with the care I’ve received. Though Shari is my usual hygienist, I saw Christian during my latest visit, and was very impressed with how gentle yet thorough my cleaning was!

Lydia Bailey

00:32 01 Sep 23

Ever since I came to Dentistry at 1818 Market street 5 years ago, my dental hygiene has improved. The staff are super kind, knowledgeable, and will have you in and out on time. Today I had a cleaning by a dental hygienist named Barbara Walters (not joking) and she gave me so much knowledge about dental hygiene and made me feel so relaxed I forgot I was getting my teeth cleaned. Looking forward to my next teeth cleaning.

Sophia Grillo

00:40 30 Aug 23

This is a really great dental practice. I always have a pleasant experience. Dr. Hochster is an excellent dentist and super nice and approachable. The staff is also amazing – they’re very knowledgeable and gentle when cleaning. I don’t dread going to the dentist anymore!

Raja Gandhi

14:49 23 Aug 23

I would NOT recommend 1818 Dentistry.I have had a pleasant experience with the dentists and hygienists but won’t be returning to the practice on account of the front desk staff. I consider myself patient and agreeable but found the staff both incompetent and rude after only three visits to the practice.My new patient visit was excellent – Dr. Hochster had a very pleasant demeanor and answered all of my questions patiently and professionally. The hygienist was gentle but thorough.After my second visit, a routine cleaning, I was going to schedule orthodontia service with the gentleman at the front desk. After I waited 30min for him to figure the billing, he returned to me with a paper copy of a grossly inaccurate estimate. Upon asking for more transparency and billing codes, I was met with dismissive and rude attitude. I have since found another provider at a >30% discount.I was going to change providers altogether after this experience but it slipped my mind. I was auto-scheduled into another routine cleaning and despite my better judgment, I went. After waiting 45min in the lobby for a 9:30am appointment, I left at 10:15am out of frustration and because I had a meeting to attend.I won’t be returning, so it makes no difference to me, but for the sake of customer care I would recommend that Dr. Siegal investigates, implements disciplinary action, and makes the necessary staffing changes.I can’t imagine Dr. Leas would find the state of the practice he began to be acceptable.

Emily Romanello

20:35 18 Aug 23

Great practice. I had a regular check-up that lasted a half hour and started on time. The hygienist Barbara was very friendly and skilled in her work. The dentist was also professional and had a good patient manner. I felt secure with my dental care. They prioritize patient comfort and minimize anxiety.

Jourdyn Lawrence

21:12 17 Aug 23

such an amazing experience! from the time i walked in, everyone was so friendly, knowledgeable and helpful. the thoroughness of explanations for the process and space i had for questions was so appreciated! i’m excited to come back!

Clifford Hritz

00:31 16 Aug 23

Very comforting, friendly and informative office. I have not been to the dentist in many years and was very stressed but they had me so at ease. Couldn’t say enough good words about this office.

David Miller-Myers

23:55 15 Aug 23

I’ve been going to this dentist for over 15 years and always have great dental care and amazing customer service. The front office is fantastic and so personal. Especially Serena, Monique, Jess and Steph!

Bettye Major

01:28 25 Jul 23

Although I was disappointed that my lost filling was not replaced on my first visit there; I was impressed that Jaquill took an x-ray of the tooth in question. It’s utilizing extra caution and greatly appreciated for the sake of current accuracy! The office is clean and STAFF was wonderful, especially STEPHANIE!!!HOWEVER, the well appointed waiting area was nice, but the floor needed a good scrubbing and in these times sanitization. Because balancing the paperwork on my lap, I dropped my mask on that floor and was unable to reuse it.Dr. Was kind, and professional!!!

Helene Clay

10:05 15 Jul 23

The whole experience was great! All the staff are so helpful and friendly. The dental hygienist put me at ease right away which was great for someone with anxiety about going to the dentist. And the dentist was awesome.

Catherine Casey

12:35 30 Jun 23

Love this office professional clean doctors and staff are experts they explain everything! Always on time. Plus they all are very pleasant!!

Keelin Austin

12:37 21 Jun 23

I’ve gone to 1818 Dentistry for over 5 years and have always had the most positive experiences with Dr. Siegel. Shari, one of the dental hygienists, is so warm and friendly, not to mention great at her job. They are always mindful of my time and get me in and out quickly.

Stephen Blazick

14:44 08 Jun 23

The dental practice at 1818 Market is exceptional. The quality care I have received there is unsurpassed. I’ve had a root canal performed there, and had numerous crowns fitted and affixed there. I couldn’t be happier with work. Dr. Siegel is at the top of his game. He’s a consummate professional with a friendly demeanor. Top notch practice.

Walter Brown

12:39 28 Apr 23

Always a good experience (I’ve been coming here for at 15 years). …my recent teeth cleaning work was thorough and exceptional. Great place.

Arleen Evans

18:33 07 Apr 23

I went to Dentistry at 1818 Market Street to get a replacement crown for my front tooth. The crown I had was ugly and did not match my other teeth. For my first visit, Dr. Siegel removed the old crown and measured me for a new one. For the second visit, the replacement tooth was great, but my tooth underneath was dark and it showed through the crown. He returned it to the lab and it was corrected and when I returned for the last visit, the crown turned out to be fabulous. It’s great to smile with confidence!!The staff is very friendly and professional and the office is clean. I highly recommend Dr. Siegel for all of your dental needs! You won’t be disappointed.

Sagarika Pachhal

15:23 04 Apr 23

The dentist and hygienist was nice but office stuff are very rude . Recently I receive a bill, for one year old service . My dental condition is very good . I do dental cleaning twice every year to maintain it . Last year ( 2022, May) I went to them for regular cleaning. Before I go I called them to make sure my dental insurance will cover it full( as regular check up and cleaning twice a year is free) . They told me it will be since its a annual check up . I told them that I do not need any special Services as my dental condition is very good. And two weeks ago( March 2023) I receive one bill from them for May, 2022 Service. I called them , they said I need to talk with my insurance . My insurance told me , they provide me some special Service. My insurance company called the office at least 6 times . Every single time they put them in hold and did not talk to solve the problem . I also called several time requesting them to communicate with my insurance . They were keep telling me to call them later because they have lots of work to do . It was very clear that, they do not have any intention to help me or solve the issue . First you provide me some Service which was not necessary with out letting me know and then you have such a nasty attitude. It is shameful that for few dollar you show your true color . I will never go there any more and I will post this to all the group around Rittenhouse area which I am in .So people know before they fall into this situation . Never seen any office stuff with this type of nasty attitude. You were not doing any favor ,talking with my Insurance , it is your job . Learn to do your job without showing your attitude.

Robert Byer

02:11 28 Feb 23

I was visiting Philadelphia on business and developed some symptoms that potentially indicated a dental emergency. On recommendation of one of my Philadelphia colleagues, I called The Dentistry at 7:30 am. I expected to get voicemail but a staff member answered. I explained my situation. He initially said they could take me the next day, but while we were on the phone he saw a cancellation and was able to get me in that afternoon. The staff was professional, nice and reassuring. They took an X-ray, and Dr Siegel conducted a thorough examination. He reassured me that the situation was not serious, and that I should check in with my regular dentist when I returned home, putting me completely at ease. When I returned to my Philadelphia office, I learned that a number of my colleagues are patients of this practice, and I can see why.

Leslie C.

17:49 23 Feb 23

The people are always wonderful, from the front desk, to the hygienists, to the doctors – they are all very friendly.They always take their time to explain what they are doing and are very cautious to be gentle.Highly recommend.

Dominique Nichole

20:17 01 Feb 23

The dental hygienist and medial team are extremely nice here. However, the office manager is a bit rude and abrasive. And looking at previous comments, this is obviously a common take away from this facility. Personally, as a black woman I think its important to feel safe and respected when I visit any medical facility. And for some reason it seems as if this location makes excuses for the poor customer service as opposed to correcting the problem. The reality is that the front office is the face of this facility, they are the individuals that you see when you walk in the door and the individuals you speak with when scheduling an appointment. It’s unfortunate that one individual (on multiple occasions) has tainted my viewpoint of this practice. It’s even more unfortunate that when I called to share my frustrations, I was told “sorry that you felt that way (not an apology)” and “If you don’t want to be a patient here, that’s fine as well” (which was unnecessary considering that I never mentioned leaving).Outside of the customer service experience, this facility is great. But personally for me, customer service and how people speak to me is just as important as the medical services being provided. And when I chose a medical practice, its a long-term relationship so everything has to align. I hope others have a better experience than I had. And I hope moving forward that the individuals at this practice learn how to talk to clients with respect and empathy.

Scott Defelice

05:43 25 Jan 23

I was a patient for many years and happy with the service. I went in for a routine cleaning (I get one every six months) and when it was done was told that there were no open appointments available to schedule my next cleaning 6 months out. Apparently they took on too many new patients and didn’t have the staff to service both current patients and new patients. I was told nothing could be done, I sent a follow up message post appointment through the website and received no reply more than 3 weeks later. I hope they find a way to better manage their resources in the future. Went in for a routine cleaning and found out it was apparently my last visit. Great dentist if routine cleanings aren’t important to you I guess… honestly I wish they had just said “Scott, we’re having a temporary staffing issue. If you can be flexible with us we will put your name on a list and ensure you get your next cleaning.” I would have been fine to even skip one cleaning with some reassurance and follow up on their end.

Zoë Marcus

13:38 12 Jan 23

Great service, promptly called back for my visit on time. The hygienist Rosemary was very thorough and kind with my cleaning. My teeth were fine, so the dentist just barely popped in to give me the all clear. Receptionist Drew was helpful in updating my insurance and scheduling my next appointment. Overall great experience and will be continuing to come to Dentistry at 1818 Market!

Ross Alexander

03:23 04 Nov 22

Waited 8 months for an appointment, waited 10-15 minutes at the building front desk to get to the office, was told once I got to the office I was late and they needed to reschedule. I was late by 8 minutes due to building they were located in. Was treated very rudely because I was “late”. Told them what happened at front desk so they were aware and still treated poorly by front desk. I understand you have to keep a schedule, but no reason to treat people so rudely, particularly when your building caused the delay. Not going back!I was not offered availability the following day. I was offered a cleaning in May. And I was offered a cleaning the same day via a call back after my wife called in and spoke to someone about transferring our records to another dentist.

Monica Robinson

13:15 25 Oct 22

I had the best dental experience ever. All the staff were polite, friendly and professional. They explained every detail of my exam and cleaning, step by step. After my cleaning I literally said “that was the best cleaning experience I’ve ever had”. I’ve been to the dentist plenty of times but I’ve never had a doctor explain to me how to properly take care of my crown and what to look out for. They made it so comfortable for me to ask questions without judgement. If you’re looking for smooth, professional dental services this is your place.

Katrina Kugelmeier

13:56 19 Oct 22

I have been going Dentistry at 1818 for over a decade and find Dr Siegal to be super compassionate and great. As someone who doesn’t need much more than cleanings, I think most of the team is professional, nice and quick. Shout out to the hygienist, Bisa for her humor and excellent cleaning. She made it a pleasure. I highly recommend going here.

Melissa Gabello

12:20 05 Oct 22

The hygienists are wonderful, however the customer service of the people answering phones and working at reception leave a lot to be desired. They are very rude to deal with. I also find the dentists to be very unfriendly.

Trevor Graham

16:15 16 Sep 22

Initially over the phone it was a rough go. The young gentleman was very assertive when I didn’t have my correct insurance information as if I was trying to get a free cleaning. Lol. I booked anyway and was given additional info by a young lady who told me how to fill out initial forms online.My appointment went well. The staff was courteous and the Doc was very professional. The only thing I was baffled at was why I couldn’t get my teeth cleaning done the same time as the imaging? They even asked me if I could come back at 11 which was a little more than 2 hours after my initial appointment. That just seemed bizarre to me.Overall, the experience was good. Going back for my cleaning next April.

Tamara Peace

18:13 14 Sep 22

I am very pleased with the care I receive at Dentistry at 1818 Market St. To say that my hygienist, Barbara, is superb would be a deep understatement. She is quite thorough; explains exactly and precisely what she’s doing all throughout the cleaning process, and; she gives you a very detailed explanation of what she has observed about everything concerning your teeth, gums, bone structures of your jaw—even your tongue health! But what is so impressive, in addition to her clear dedication to performing an excellent job, is her sheer enthusiasm for her profession and for the biomedical research done in the dental field. She respects her clients such that, if she detects that you are the kind of person who wants access to this type of in-depth information, she will point you in that direction directly. She firmly believes that a great deal of her job is educating her client as much as possible. Last (if she has them in stock), you get goodies! After my first teeth cleaning with Barbara earlier this year, among other things I received a neat tongue scraper–an invaluable little tool so that now I don’t have to use a spare toothbrush.My attending dentist, Dr. Jonathan Siegel, is deeply knowledgeable, approachable and friendly. One of his best methods is the in-depth conversation he has with you during the initial consult. Be prepared to not have your cleaning that first visit, but your x-rays and bite wings will be taken and a careful assessment made of the present condition of your teeth (really your entire mouth) will be made. He astutely offers alternative approaches to any given dental situation, and you would trust his advice precisely because he takes the time to hear your dental history from you, the client, as well as by looking at your records. I have only seen Dr. Siegel twice this year, but I felt keenly heard on both occasions, and I am very confident in his guidance and suggested courses of action. The best quality he has, in my opinion, is that he doesn’t rush the client into making snap decisions about anything (even when it’s clear he’s extremely busy). I appreciate this quality greatly—we’re presently taking a reasonable “watch and see” approach to a small issue I have that I don’t feel compelled to respond to right at this moment. Just knowing that it’s on both his and Barbara’s radars, though, makes me feel much more confident in being able to take my time with the matter–I trust them and feel like I’m a true partner in my own care.Last, but never, ever least, the support staff is excellent–from the front desk receptionists and schedulers to the first receiving dental associates. The receptionists are swift and business-like, yes, but they never rude or off-putting. They all possess just the correct balance of very necessary efficiency (the office is extremely busy at all times) and warmth shown to the client. I’m really happy that I’ve found a dental group I’m thoroughly comfortable with after my former group stopped taking my dental insurance. I’ll be staying Dentistry at 1818 Market a very long time. If you are comfortable with the pace of a very busy, Center City located dental office, and don’t mind a smaller office space, I HIGHLY recommend this practice.

Kim Breslin

13:23 01 Sep 22

I can not say enough about 1818! Dr Siegel is wonderful – kind and gentle and skilled. The office staff is lovely. Yesterday a beautiful assistant named Nicky made a terrible day turn around by her kindness and care. Thank you Nicky and the entire staff of 1818.

Alfonzo Luna

12:33 31 Aug 22

Great first experience. Staff was friendly and thorough and Dr. Siegel was informative and pleasant. Will be back for my cleaning soon!

gee smith-adams

12:35 18 Aug 22

I’ve been going here for many years and can say without hesitation that everyone I have encountered at Dentistry is awesome! Very pleasant, prompt and thorough! Keep up the great work 😊

Sean Q

00:34 17 Aug 22

Dentistry recommends replacing fillings due to old age, which is against ADA’s Choosing Wisely recommendations to reduce unnecessary dental procedures.Unfortunately, response is not honest, the reason procedures were recommended was because fillings are old, nothing wrong with breaking down. There is no need for further response and understand how the dentist communicated.

tuong huynh

12:39 10 Aug 22

Always pleasant and professional. Great cleaning job…always feel like a new car when I leave. Thank you!

Larry Shaw

14:44 06 Jul 22

Great dentist & hygienist. Thorough & friendly. They do great work & detail everything they do.

Megan Rooney

12:39 09 Jun 22

The office is conveniently located. Staff are always personable. Barbara, one of the hygienists, is phenomenal. They’re highly communicative, sending reminders for appointments by email and text. The practice was recommended by a colleague and I have since recommended it to other colleagues.

Susan Lichtman

00:31 27 May 22

Outstanding dental practice. I’ve been a patient for over 25 years and highly recommend .

Jeff P

01:12 20 May 22

Terrific practice with very friendly and attentive staff. Excellent doctors, hygienists and staff. Nice they take care of all my insurance work as well.

Kim Langston

13:42 19 May 22

I’ve been to a lot of dentists in the past and I would have to say Denistry at 1818 Market st is very professional but also kind. I appreciate how kind the dental assistants, hygienists and dentists were. I’m not a fan of the dentist, but it was surprisingly not a bad experience because everyone was so nice. Thank you!

Moussa Koita-Nolan

12:37 18 May 22

I’ve highly enjoyed my experience here. My dentist Barbra has been a delightful person to have as a dentist. Personable and friendly. I’m also one of those people who don’t mind going to the dentist either.

Sandhya Verma

02:53 18 May 22

I have been going to this dentist office since 1998. Dr. Maurry Lees who recently retired was the best dentist in town, my hygienist Sheryl is awesome. I would highly recommend this group for your dental needs.

kaheen ALLAH

22:28 13 Apr 22

Barbara always doesA thorough job.Thank u for your service

Idalia Sanchez

13:10 17 Mar 22

This place is very professional! The staff is amazing, friendly, courteous! They get you in and out. They are good at making suggestions about how to make your smile prettier. They’re also concern with your health. Dr. Siegel is the best! I definitely recommend them for your dental health.

T Allen

01:57 10 Mar 22

I will start by saying that this review is based solely on my recent appointment experience. I have been treating with Dr. Doblin for several years now and absolutely loved working with him and his hygienists in addressing my issues. I give Dr. Doblin 5 stars.Unfortunately, over the years, my experience with interacting with the front desk, specifically the male receptionist, has been uninviting but not to the point of reducing my opinion to a review. Most recently, I had a 8 am appointment which I rushed to through crazy center city traffic and an ongoing search for parking. I called the office to inform them of the situation and was told that I would not be seen due to their 10-minute grace period policy. I find this policy is not conducive to the office’s downtown location and parking prohibitions that are in place during the morning hours. There was no budging by the receptionist and I was simply told to reschedule in September – 6 months from my current appointment. Considering the sacrifice made to make the appointment on time and the difficulties with navigating traffic, a circumstance beyond my control, I was left unhappy and considering finding new dental care. If you live or work in the City, then this location may be worth the try. But if you don’t, then this business and it’s 10-minute policy may not work in your favor.

gee smith-adams

13:34 16 Feb 22

I’ve been going here for many years and can say without hesitation that everyone I have encountered at Dentistry is awesome! Very pleasant, prompt and thorough! Keep up the great work 😊

Tamika Dennis

18:15 06 Feb 22

I have been going to this office for over 15 years. The staff is always nice and friendly. Most even know me by name. I would definitely recommend this office for any dental services needed.

Thao Nguyen

14:09 04 Feb 22

They have the most amazing staff. Very credible and don’t tell you stuff you don’t need.

Kia Jones

13:41 04 Feb 22

I’ve been to enough dentists that I can easily recognize a good one. Dr. Siegel is great! He communicates directly with me about my care and thoroughly answers my questions. He’s also gentle and compassionate. The front desk staff are all very professional and there’s never a long wait.

Jenn Hallgren

15:44 29 Jan 22

I’ve been going to Dr Seigel, and Dentisty at 1818 Market Street, for years. They are an awesome team and they help me keep up with my dental health.(As an added bonus, the team takes care to not pinch my lips/cheeks when they are going in with the instruments)!!!

Alexandra Coromilas

13:33 22 Jan 22

Had a great experience, they got me in quickly for an urgent appointment. Everyone in the office was friendly and kind. The doctor I saw was also very kind and I felt very comfortable with her and her recommendations

Sandi Holmes

15:05 21 Jan 22

I have been going to Dentistry at 1818 for approximately 14yrs while Dr. Leas was there with Dr. Siegel. I have had nothing but quality care from day one! I love Dr. Siegel and the fact that he really listens to the patient and gives direction and treatment plans thoroughly. Born with extreme Tori in my mouth, I would suggest that anyone with this condition visit Dr. Siegel and consider making him your dentist! Also, I love Drew, the front desk manager, my hygienist Sherry, and also Nicole and Dr. Doblin!! I’m always happy that they are all there when I go for my visits; they make me feel welcomed and at home. -Sandi H.

Fatima Coston

22:15 08 Jan 22

2022 the staff and doctors at this office are amazing! Very courteous and caring staff and very quick visit!I like the fact that I didn’t have a long wait time since I often go to my appointments on my lunch break. The staff was courteous and Dr. Siegel is nice.

ariana parrish

19:42 03 Jan 22

Love this place!! Amazing staff and nice to see a woman of color being a dental professional to clean my teeth (she is the best!!)They are great with COVID precautions as well.

Larry Shaw

16:27 17 Dec 21

Great dentist & hygienist. Thorough & friendly. They do great work & detail everything they do.

Frank Garcia III

14:22 09 Dec 21

They are a great dentist, it took me a while after moving to Philadelphia to find a dentist I liked, but Dr. Siegel, the hygienists, and the front desk are all great. The only down side is they are difficult to schedule with, I suppose due to high demand (almost all hygienist slots are filled 6 months out), but otherwise I have been very happy with them. I have a complicated insurance policy, and the front was very helpful in sorting through it and figuring it all out when I started coming here years ago.

Henry Williams

15:06 30 Nov 21

Friendly, professional and overall a great experience. They make you feel really comfortable.

Sareh Jones

18:06 02 Nov 21

A fabulous establishment! The patient service is superb and the environment is relaxing and tidy. I appreciate the humor and delight of the staff. I look forward to my appointments every time.

C.P. Brown

13:34 15 Oct 21

This staff is wonderful. Very nice and warming. The doctor was great. I’m a first time patient and she put a plan together to receive the best treatment for my teeth

Ian Bernardin

12:15 30 Sep 21

The day of my first visit, I got very lucky because a slot opened up for a cleaning, and Dr. Siegel was kind enough to fit me in early. Barbara then did a fantastic job cleaning my teeth and advising me on how to maintain them going forward. I definitely recommend the practice!

Wayne David

13:46 16 Sep 21

The best Dentistry in the city of Philadelphia. Very professional and sensitive to the needs of their clients. I highly recommend them.

Sin Weng

01:32 15 Sep 21

I’ve been going here for 2 years now. They’ve always been quick, efficient, professional and super kind! My dentist and assistant have always been informative and sweet to me. They’ve taken COVID precautions pretty seriously which us something that I really appreciate. I would really recommend this place to anyone.

Anna CJ

12:57 10 Aug 21

Dr. Siegel and Shari are the best! Ive been with practice since Dr Leas was there. Shari does beyond superior and excellent cleaning! When I raised certain concerns, Dr. Siegel addressed it immediately and did it professionally. He really does care for his patients! The front desk team are extremely friendly and the place is clean. I highly recommend 1818 Dentistry!

Anna CJ

12:38 10 Aug 21

Afrooz Mosallaeipour

14:32 26 Jul 21

I was satisfied with the work they did for my first filling here. However, the second time did not come out well.Regardless of my not-very-friendly doctor (I know it’s not their responsibility to make me feel less nervous but a bit of friendliness is highly appreciated), my teeth started being very painful and sensitive after a month of filling it. I was abroad, so I had to stop eating and drinking by my right side to sooth the pain until I come back.An assistant checked my teeth and initially said oh I see the report says the cavity was too deep (it was not) and let me take an x-ray. After a few minutes, she said oh but let me check if the shape and height of the filling is okay. She checked and said wow this filling is too high and this is why you are in pain. She eventually fixed it right away.But let me go back to my filling day: the doctor did the emptying and then left it to her assistant to fill it. It took her a long time to do it and when she was done, I felt like the filling was twice as high as it needed to be. So she started sanding it for about 20 mins until it was okay. The doctor came and checked her work and apparently everything was okay, but of course it was not. It resulted in being too sensitive even to room-temperature water after a month.I still have one teeth to fill and I will not go back here.

cristina lusardi

12:15 17 Jun 21

All the staff I encountered were very kind and professional. I have been here twice now and will continue to come back for all my dental needs. I’ve seen two different hygienists and both have been wonderful. I will also recommend to my friends based on my good experience!

Mike Burke

01:16 04 Jun 21

Just started coming here as a new patient and could not be happier. Every single person I’ve interacted with in this office has been incredible. Wish I would have started coming here long before now.

Maurry Leas

00:30 04 Jun 21

Simply the very best, warmest and the most competent dental team available anywhere.These guys are great.

Julia Altenburger

06:52 03 Apr 21

Love this place! Always friendly and efficient! Dr. Siegal is caring and thoughtful, always taking the time to sit down and explain anything needed as well. Barbara Walters is by far the best hygienist I’ve even been to as well!! She is thorough and has been the only one to be able to get my teeth plaque free in the trouble areas AND without feeling likes extracting my teeth with it. Very happy to be going here and would definitely recommend!

CraigD (CraigD)

11:32 30 Mar 21

Doctors and staff are very professional, warm and friendly. I’ve recommended this dental office to several family and friends. Dentistry is a personal experience and they exceed all my expectations every visit.

yuska

04:33 11 Mar 21

After being in Philly for 9 years with the same dentist who I did not care for very much… I wanted to make a change to a new dentist. I honestly wish I found them about 9 years earlier. Excellent staff across the board from front office – hygienists – Dr Siegel… entire team is terrific.

Akanksha Bhatnagar

17:38 10 Mar 21

I would happily give 5/5 for the dental filling and the cleaning service I received, very professional!But 0/5 for missing out a big cavity in my teeth after taking 16 X-ray images and inspecting my teeth in the initial appointment a month ago. I even told the dentist I saw something black in my wisdom teeth on upper left jaw that they then inspected and said it must be something stuck but it’s not cavity as it doesn’t show in X-rays.I was still getting annoyed as the black thing wouldn’t come off and a medical friend was confident that was a cavity. So I brought it up when I went back for a filling appointment and they confirmed its a cavity and I should get my wisdom teeth removed ASAP – which I really wish I knew before!!Looking back, the X-rays did not cover the whole tooth in any of the 16 panel images so I guess they couldn’t spot the cavity? But how could a dentist miss such a big cavity!! I even had a oral surgeon appointment somewhere else, and they suggested I could wait a little for getting wisdom teeth removed because they relied on these incomplete X-rays and did not realize I had a cavity. So I guess I will have to make another surgeon appointment and go through the procedures right away.So glad I followed my instincts on this and did not blindly rely on what I was told.

Bertine Ndongo

14:57 26 Feb 21

I came for a dental checkup, i saw the dentist and she was knowledgeable and nice to me. Now, I had provided my insurance information days before the appointment. Just because I had seen another provider the same day, I was forced to pay for everything out-of-pocket. I told them my insurance was going to cover for the visit, the front desk guy was almost yelling at me. I paid for the consultation and left.I needed a feeling so I contacted them yesterday to schedule, since they had already charged my insurance for x-rays and everything. I asked the lady on the phone to tell me how much my copay would be, to avoid another unpleasant surprise. She said she was giving me a call back with the amount, which she never did. I had to call back this morning, asking the same question: what would my out-of-pocket be?That’s only when I found out my insurance had fully paid for that previous visit, so I was basically charged twice! No one reached out to let me know I had a credit. Basically, had I not called, I would have never known.I’m giving 2 stars instead of 1 because the dentist was nice to me.

Christine Southergill

15:06 25 Feb 21

Everything about this practice is 5-star. Every staff member is professional is caring, efficient, and professional. Covid-19 precautions are extensive. I have not felt uncomfortable visiting this office!

Lou V

13:09 25 Feb 21

I’ve been coming to this office for over 25 years and every time I leave I’m satisfied and happy that I’ve remained a customer for so long! Shari is the best hygienist on the planet!!

J Simmons

13:31 24 Feb 21

Been visiting this office for–can it be?–more than 20 years. The team here is so professional, talented, and kind that I have continued to go here even though I have long since moved to the suburbs. It’s not convenient to slog back into the city for my appointments–but THAT’S how good Dr. Leas, Dr. Siegel, Shari, and the whole staff are.

Nikkie Goff

05:07 24 Feb 21

Absolutely would recommend family or friends. Prompt service and very friendly staff.

Tara Perkins

13:55 08 Dec 20

I am petrified of the dentist. Nikki and Dr Siegel were very kind, patient And caring. I’ll make another review on Friday when the real work happens. But I have a feeling it will be the same. Thank you guys

Michelle Rodney

23:40 27 Oct 20

Today was my first visit to this practice. They were great about covid precautions and I felt very safe. My hygienist was Shari and she was recommended to me by a friend and lived up to my high expectations. I managed a dental practice for almost 20 years so I know a good hygienist and well run office when I see one. I immediately texted my local family members and told them to schedule appointments with Shari. My only reservation is if I speak too highly of her it’ll be harder for me to get a future appointment, but she is deserving of the praise so I’ll spread the word.

Sandhya Verma

23:51 20 Oct 20

I have going to this dentist office since 1998. Dr. Maurry Lees who recently retired was the best dentist in town, my hygienist Sheryl is awesome. I would highly recommend this group for your dental needs.

Laura Jayne

00:01 07 Oct 20

Very kind and welcoming staff! One of my first dentist experiences that was not horrid at all. 🙂

A Google User

02:59 24 Sep 20

Best practice in the city. Caring staff and knowledgeable doctors. Really went the extra mile with COVID protection. Highly recommend!

Connor Hogan

23:52 16 Sep 20

It was great! Very kind and personable doctors who seem dedicated to getting me back to Dental Health. The decor was incredibly eclectic, which I loved.

Darren Pinkett

04:35 15 Sep 20

An excellent experience quick and efficient, professional

Richard Freeman

23:37 11 Sep 20

Best Dental Experience Ever Very Friendly. Got Right Down To The Issue And What To Do To Fix Them. One Of The Ladies At The Front Desk Went The Extra Mile In Helping Me Get My Oral Surgeon Appointment Setup I Am Ignorant When It Comes Insurance Policies And Stuff But They Helped Very Well Done

Sabina Pinch

23:34 08 Sep 20

Clean, great customer service, friendly staff.

Erica Miller

15:23 06 Sep 20

A co-worker raved about this dental office a few years back when I stated I needed a new dental office…I have since been raving about this same practice to my friends and co-workers since becoming part of their patient family…I cannot express how KIND, HONEST and PROFESSIONAL all of the staff are!!!…They really are phenomenal!!!

Frank Martin

00:32 04 Sep 20

Great staff, great dentists. The whole experience was 10/10.

Ray Lang

23:52 03 Sep 20

A consistently professional and friendly professional dentist office through and through. Been going for about 5 years. They’re tops. Top of the charts.

Joshua Rosenberg

00:23 03 Sep 20

Fantastic, friendly, and professional staff. I seldom wait more than a couple minutes for my appointment. COVID-19 protocols are solid, as they use masks and face shield. They also upgraded to a tooth-polishing device that doesn’t aerosolize saliva. My partner’s dentist did not make such an upgrade, thus she was unable to get her teeth polished during the pandemic. I also find that their check-in and check-out processes, as well as their reminder/notification systems are particularly efficient compared to those of other dental offices I’ve frequented.

Andrea Fray

23:34 31 Aug 20

I’ve been going to 1818 for a little over a year now because I’d become displeased with my then practice. A close friend and current patient recommended them and it was the best decision ever. The staff is very pleasant, professional and knowledgeable.

Paul Kleffman

00:48 28 Aug 20

My experience at Dentistry at Dentistry at 1818 Market Street was great. They are always very professional, friendly and knowledgeable. I highly recommend them!

Danielle Mercedez

13:14 24 Aug 20

Dr. Doblin along with the staff (Drew & Nicole) were AMAZING! I went for gum contouring and Dr. Doblin explained everything and made sure I was comfortable during the procedure. He even followed up with me to see how I was doing after. My wedding is coming up soon and because he knew that he was able to put on the schedule quick, Drew who handles his book was able to put in fast when someone cancelled. I was even able to come in for a touch up. I’m now confident with my smile and I can’t wait to take my wedding photos!Thank you

Lauren Gaffaney

00:41 23 Aug 20

Felt safe due to the covid screening and their use of proper social distancing in the office. Actual visit itself was quick and efficient.

Kimberly Ristine

02:45 20 Aug 20

I am extremely happy with the service I receive at Dentistry at 1818 Market Street. The professionalism and friendliness of the entire team is outstanding! My hygienist Danielle was very nice, did a great job cleaning my teeth and is very informative. Dr. Siegel does a very thorough exam and is always willing to answer my questions. Dr. Doblin did 2 implant surgeries and both were painless. Both Dr. Doblin and his assistant Nicki made me feel very comfortable. I was impressed with how important it was to them that I was comfortable during the process. Thank you to the entire top notch staff at Dentistry at 1818 Market Street for always showcasing excellent care to my dental needs!

Alison Levy

23:44 18 Aug 20

This is only me second cleaning with this office, but this is the most relaxed I’ve ever felt at any dentist office. They found great solutions for keeping patients socially distanced while still being efficient. My hygienist was very compliantly about my oral hygiene (i maybe an adult, but a “great job!” always feels good) and explained everything she was doing as it was happening. And they were even able to set up a second appointment to fix a filling before my insurance runs.

Kait Johnstone

16:32 18 Aug 20

Everyone was exceptionally kind, safety measures were being followed, and it was as enjoyable of an experience as a visit to the dentist could possibly be. I really appreciated the transparency around cost, willingness to answer questions and measures taken to make the patient feel comfortable.

Maurry Leas

00:15 18 Aug 20

Simply the very best, warmest and the most competent dental team available anywhere.

Ron Legamaro

23:48 17 Aug 20

Such caring, professionals! Always feel safe in their hands.

James Farrell

23:45 12 Aug 20

Both friendly and knowledgeable staff. Additionally, they had standards in place to deal with safety issues related to the pandemic.

Michael Wightman

11:17 12 Aug 20

Great office. Fantastic techs. Leas and Siegel are amazing, and Shari, my tech, is the best! Just an awesome experience all around!

Jennifer Spotts

23:35 05 Aug 20

Amazing experience every time. I wish I could go to the dentist more than every 6 months! The team is amazing, personable, and efficient. Dr. Siegel and team are the best in the city!

Sofi G

23:03 18 Feb 20

I was so impressed by this dentistry office. First of all I was able to get a quick appointment for an urgent matter. The front desk assistants are delightful and extremely nice and helpful. They are upfront about costs and they accept a wide variety of dental insurances. Dr. Siegel was kind and on point as well as his dental assistant! Wonderful experience! Highly recommended. What a wonderful environment.

Matt G

02:26 10 Feb 20

I look forward to my cleanings with Linda. I want her to be my hygienist forever. She’s very thorough, and I always seem to leave learning something new.

damon shackleton

21:55 21 Jan 20

The staff here are great and friendly. They explained my options well. I’ve had 2 appointments here after not seeing a dentist office for 7 years and my experience was great.

Stan C

16:20 10 Jan 20

Always a warm welcome from the ladies when I return for a visit. They are quick, professional and informative. Glad I found them.

Frank Garcia III

17:36 11 Dec 19

They are a great dentist, it took me a while after moving to Philadelphia to find a dentist I liked, but Dr. Siegel, the hygienists, and the front desk are all great. The only down side is they are difficult to schedule with, I suppose due to high demand (almost all hygienist slots are filled 6 months out), and their latest evening appointments are at 4:30p, but otherwise I have been pretty happy with them. I have a complicated insurance policy, and the front was very helpful in sorting through it and figuring it all out when I started coming here years ago.

Mark Blaho

12:30 08 Oct 19

Trans competent dentist. All the staff work quickly and gently, and appointments are accepted within 15 minutes of scheduling. I had 4 fillings done and it wasn’t as bad as I thought (always nice). If they accept your insurance, definitely give this office a try.

Cindy Weng

02:05 13 Aug 19

Great first experience! I am a new patient. The receptionist was very sweet, all the staff is super nice. Received clear and great advice. I didn’t have to wait long at all. They just had an opening while I was getting a routine check up for a teeth cleaning and asked if I wanted to get my teeth cleaned as well since it was covered by my insurance. I have been to many many dentists offices and this was probably the most pleasant.

Richard Lewis

14:24 02 Aug 19

To start I do NOT like Dentists. These guys are great. They put me at ease, explained what I needed to get done…without any pressure or litany of “things we should do”. Everyone was smiling (nice smiles too), from the doc to the front desk. I’d recommend these guys if your not a “dentist fan”.

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